Norrita Johnson
Vative Solutions
The Problem
Norrita was manually tracking hundreds of property tax protest cases across spreadsheets, email threads, and paper files. During peak season, admin work was consuming time that should have gone to taking on new cases and serving existing clients.
What Was Built
Built a full case management system from scratch — a web application with a case intake portal, document checklists, case timelines, an invoice calculator, and a payment ledger. Every active case, document, and payment in one place, accessible from anywhere.
26 hrs
Reclaimed per week
100
Projected additional case capacity
$37,500
Projected incremental revenue